Shipping & Returns

1. Processing Times

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We aim to have parcels ready for dispatch within 3 business days.

2. Delivery Times.

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New Zealand (non-rural)

2-4 business days

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New Zealand (rural)

3-5 business days

3. Compensation Policy

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We will not compensate for damaged items if you accept the parcel from the courier, as by accepting the parcel, you agree that it has arrived in good condition.

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Always open the parcel and check the goods in the presence of the driver.

4. Missing Parcels

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If you have not received your parcel within the delivery time frame specified above, you must contact us immediately via globalfoodsdirect@gmail.com

Please note that all claims outside of 15 days from initial dispatch will not be considered.

5. Return & Refund Policy

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All returns must be received by us within 15days of initial dispatch. If we have sent you an incorrect item, we will send you the correct item along with a courier ticket for return.

If your parcel has been returned to us due to an incorrect address or inability to collect it from the post office, we will provide you a refund excluding shipping and handling fee. We are not responsible for any additional freight costs incurred if you wish to have the item re-sent.

Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.

6. Non Returnable and Refundable Products:

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- Because of the nature of the food industry, we generally do not accepts returns.

- If you have any problems, we are human and we are contactable so talk to us as soon as possible.

- Our address labels are automatic and any error in the input of delivery address is the customer's responsibility. If a package needs to be re-delivered due to being mis-addressed, the customer is responsible for the second delivery charge.

- We do not accept returns simply because you do not like your purchase.

7. Stock Unavailable:

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In the case you place an order for product that subsequently becomes unavailable or there is a delay in delivery, we will contact you via email within 24-48 hours to advise you of the situation and the options available to you. You may wait until the product is available or replace the product with a substitute product (the order total will be confirmed and adjusted), unless otherwise instructed.

In the other case where you would like to purchase a clearly stated the out of stock situation product, you may email us and we will contact you immediately once it becomes available again.

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8. "Pre-Order" Products.

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In order to offer you, our valued customer a great selection of products, some of our items are available on a "pre-order" basis. Delivery time on these vary and we will let you know the expected availability date for these.

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9. E&OE.

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Prices are correct at time of publishing but may be subject to change. E&OE (Errors and Omissions Excepted) clause on all price and product information given.

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